Frequently Asked Questions

  1. I have been receiving dividend or interest cheques but now want my payments to be paid directly to my bank account.
    1. Please complete the change of details form and email it to your stockbroker along with the latest copy of your ID (Omang for citizens; passport for non-citizens) so that they may liaise with the Central Securities Depository Botswana (CSDB) to update your banking details.
    2. b) You may also complete a banking mandate form and return it to us along with a copy of your ID (Omang for citizens; passport for non-citizens) or other KYC documents required.

  2. I want to sell or buy shares or linked units.
    1. You will need to liaise directly with your stockbroker. If you cannot remember who your stockbroker is contact us via email remembering to send a copy of your ID (Omang for citizens; passport for non-citizens).
    2. If you do not have a stockbroker then this may indicate that your shares are now being held in an Omnibus account on the CSDB (similar to a suspense account) and you will then need to contact a stockbroker in order for them to liaise with the CSDB to open an account for you and then to arrange transfer your shares or linked units into your own account.

  3. I want to reinvest my dividend or interest payments to buy more shares or linked units.
    1. Corpserve Botswana is not responsible for trading of shares or linked units, you will need to liaise with your stockbroker.
    2. If you do not have a stockbroker you will need to appoint one and will be required to open a CSDB account.

  4. I have changed my details (contact address, email, name, contact numbers).
    1. Kindly complete the change of details form and email it to your stockbroker along with the latest copy of your ID (Omang for citizens; passport for non-citizens) so that they may liaise with the Central Securities Depository Botswana (CSDB) to update your details.
    2. If you do not have a CSD account then you will need to appoint a stockbroker to assist you.
    3. If you have changed your name since buying your shares, you will also need to include your marriage certificate or divorce certificate or name change letter from the relevant authority.

  5. My relative had shares or linked units but is now deceased, how do I claim these shares or linked units and outstanding dividend or interest payments?
    1. Kindly liaise with your deceased relative's stockbroker in order for them to assist you with the process of transferring these shares or linked units to the rightful beneficial owner(s).
    2. If you do not know who your late relative's stockbroker kindly email us attaching a copy of the death certificate, letter appointing the executor and the executor's ID (Omang for citizens; passport for non-citizens) so that we can find out who they used.
    3. If these shares are still being held in the Omnibus account on the CSDB (similar to a suspense account) then you will need to appoint a stockbroker to assist you with opening an estate late CSD account in order to transfer the shares or linked units out of the Omnibus account in order to be able to transfer them to the rightful beneficial owner(s).
    4. In order to claim any outstanding dividends or interest payments for your deceased relative the executor will need to complete a replacement payment form and email it along with a copy of the letter appointing them as executor, copy of their ID (Omang for citizens; passport for non-citizens), death certificate, letter from the Tribal Authority or exact from their Will detailing who are the rightful beneficiary(ies) and ID copies for the witnesses and beneficiaries. The beneficiary(ies) will also need to complete banking mandate forms for payment directly into their bank account(s).

  6. I have either lost my dividend or interest cheque or my dividend or interest cheques are now stale and need replacing or I have not been receiving my dividends or interest payments.
    1. Kindy complete a replacement payment form and a banking mandate form and return them to us along with a copy of your ID (Omang for citizens; passport for non-citizens) so that we may liaise with the Issuer to have your payment replaced.
    2. As these are replacement payments there is no specific timeline for repayment of dividends or interest, however, once we have had confirmation from the Issuer that the payment has been made, we will send a letter via email (or post if not email address is given), detailing what has been replaced and when it was paid.